Long-term customers split sharply: some praise consistent arrival, fair pricing, and hands-off reliability for pest control, while others report repeated lawn failures despite multiple technician visits and complaints. Common thread in negative reviews is missed chinch bug diagnoses, weed overgrowth, and dead patches that don't recover; staff conduct issues also surface across multiple recent reviews.
Recent shift: Negative sentiment clusters sharply in the past year: staff conduct complaints surface repeatedly around 10 months ago and earlier; lawn failure complaints span the full timeline, with several high-value long-term customers defecting in the last year.
Last verified 2026-07-22
As listed on Google.
As published by the business on its own website; not independently verified.
All four reviews are five-star. Customers praise same-day availability, punctual technicians (Pedro and Pierre named), and lasting rodent and general pest control. Evidence is limited to four reviews spanning six years.
Technicians like Jason, Chris, Jesse, Kayla, Levi, and Jose earn consistent praise for knowing what they are doing and explaining treatments clearly. One customer's full attic rodent job (removal, disinfection, new insulation) stood out. A contrasting lawn-care account, however, showed scheduling gaps, billing errors, and service not matching the contracted specifications; the reviewer noted Taps' pest control reputation did not translate to that service line. Office staff and management generally help resolve concerns, though one caller waited weeks between services without prompts and hit a $500 cancellation fee dispute. One reviewer reported eight months of unsuccessful bat removal. The 4.8 rating across 438 reviews reflects the bulk of work going smoothly.
Every review rated five stars. Customers consistently praise Alley Cat for quick scheduling, on-time arrival, and fast follow-up when pests reappear between services. Owners Lisa and Cliff, along with technicians like T.J. and Steven, earn specific recognition for going beyond what was asked, working remotely to close sales and rushing out same-day for wasp nests. Families with pets and active kids report long stretches pest-free on regular plans, and reviewers note transparent, competitive pricing paired with genuine friendliness.
Last updated 2026-07-22