Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Based on limited recent reviews, so treat this as low-confidence.
As listed on Google.
Most reviewers report quick results and praise named technicians (Dean, Robin, Matt) for thorough work and responsiveness. A few past complaints center on lost equipment, unresolved recurring problems, and pricing pressure tactics.
Technicians like Jason, Chris, Jesse, Kayla, Levi, and Jose earn consistent praise for knowing what they are doing and explaining treatments clearly. One customer's full attic rodent job (removal, disinfection, new insulation) stood out. A contrasting lawn-care account, however, showed scheduling gaps, billing errors, and service not matching the contracted specifications; the reviewer noted Taps' pest control reputation did not translate to that service line. Office staff and management generally help resolve concerns, though one caller waited weeks between services without prompts and hit a $500 cancellation fee dispute. One reviewer reported eight months of unsuccessful bat removal. The 4.8 rating across 438 reviews reflects the bulk of work going smoothly.
Every review rated five stars. Customers consistently praise Alley Cat for quick scheduling, on-time arrival, and fast follow-up when pests reappear between services. Owners Lisa and Cliff, along with technicians like T.J. and Steven, earn specific recognition for going beyond what was asked, working remotely to close sales and rushing out same-day for wasp nests. Families with pets and active kids report long stretches pest-free on regular plans, and reviewers note transparent, competitive pricing paired with genuine friendliness.
Last updated 2026-07-22