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Massey Services Pest Control

Updated 2026-07-22 · 1,954 reviewed · 161 listed · Scored from 238 Google reviews · How we rank ›

3.9(238) 68 composite score See reviews on Google ✓ Google-verified Publishes prices
Bed Bug ExterminationGeneral Pest ControlTermite Control & InspectionRodent & Wildlife ControlCommercial Pest Control
Massey Services Pest Control
Services
Bed Bug Extermination, General Pest Control, Termite Control & Inspection
Reviews
238

What recent reviews say

Massey's best work happens in the field. Reviewers consistently praise technicians Joshua Burgos, Antonio Acevedo, and Ben Brook for professionalism, knowledge, and timeliness. The company's back-office operations repeatedly fail. Customers report missed appointments with no notice, ignored follow-up requests, and office staff who talk big but don't deliver. Scheduling is chaotic; some reviewers waited months for promised work while others had technicians show up on the wrong day.

Contract disputes plague the company. Multiple customers report paying thousands in advance only to hit roadblocks when asking for warranty work or cancellation. Management resists providing refunds or escalation contacts. The gap between field quality and office competence is stark enough that several long-time customers quit despite liking their technician.

Praised for
  • knowledgeable and professional technicians
  • responsive communication on service day
  • honest and fair company
  • detail-oriented service work
Watch-outs
  • broken scheduling and no-shows
  • poor follow-up from office staff
  • unresponsive management
  • contract confusion and unclear terms
friendly-technicianknowledgeable-staffprofessional-appearancegood-communicationno-showpoor-follow-upresponsive-schedulinglong-wait-for-appointment
Best for: customers comfortable following up personally and who value reliable technician expertise over hands-off service
Think twice if: scheduling reliability and office responsiveness are priorities, or if you need a company to honour warranty claims without pushback

Strengths

  • seasoned field technicians who explain work clearly
  • willing to troubleshoot and revisit problems
  • honest assessment of issues
  • same technician continuity on routes

Worth knowing

  • Joshua Burgos (or Burgess) named in five separate five-star reviews for professionalism and timeliness
  • Antonio Acevedo praised for knowledge and detailed explanation on initial visits
  • Ben Brook praised for flying insect elimination
  • Justin and Katherine mentioned as capable technicians at Lakewood Pointe
  • Esteban credited with fair sprinkler repair after underground damage
  • Multiple reviews cite no-shows or wrong-day arrivals despite scheduled appointments
  • Management (Joe, General Manager) reportedly unresponsive to cancellation and refund requests
  • One customer waited six months for promised call-back and refund after cancellation

What reviews say by service

General Pest Control
Field technicians earn consistent praise for elimination and follow-up; office scheduling failures undermine results
Termite Control & Inspection
Warranty disputes and contract upselling reported; customers confused about cost and coverage terms
Bed Bug Extermination
Limited direct comment; general pest work praised where technician continuity exists
Rodent & Wildlife Control
No specific feedback in reviews

How it compares

  • Rated 3.9 against a 4.69 average across the 68 bed bug extermination businesses listed here.
  • Has more Google reviews than 74% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 32
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
162
4
7
3
4
2
9
1
56

Contact

Address
1001 E Dr Martin Luther King Jr Blvd, Tampa, FL 33603
Open in Google Maps

Last verified 2026-07-22

Opening hours

Monday
07:00-20:00
Tuesday
07:00-20:00
Wednesday
07:00-20:00
Thursday
07:00-20:00
Friday
07:00-20:00
Saturday
08:00-14:00
Sunday
Closed

As listed on Google.

From their website

Services listed
Pest ControlMosquito ControlFlea and Tick ControlTermite ControlRodent ControlRoach ControlAnt ControlSpider Control
Published prices
Pest Services
Save $50

Operating:since 1985

As published by the business on its own website; not independently verified.

Enquire about Massey Services Pest Control

Your enquiry goes to the Tampa FL Pest Control Service Guide team, who will pass it to Massey Services Pest Control. We only share your details with providers relevant to your request.

Common questions

Will the same technician come each visit?
Yes, where route continuity exists. Joshua Burgos, Antonio Acevedo, and others are named as regular technicians. However, scheduling changes and no-shows mean you may not see them on all promised dates.
What happens if the problem isn't fixed?
Reviewers report mixed results. Some say technicians revisit without charge. Others report the company demands extra payment for warranty work, or that management refuses to provide refunds.
What should I do if an appointment is missed?
Call to follow up personally. Multiple reviewers report no-shows with no notification. The office does not proactively alert customers of cancellations or delays.

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From the first phone call through final follow-up, reviewers consistently report calm, respectful handling of a stressful situation. Named staff members Kendall, Dori, Richard, Victor, and Chase show up on time, explain treatment options clearly, and deliver results. Heat treatment solves infestations in one visit; inspections include pheromone swabs and honest "no bugs found" verdicts. Many contrast this transparency favorably with other companies. The business serves homeowners, property managers, and care facilities across Tampa. Their website lists a 60-day guarantee and states bed bug treatment starts at $1,800 (typically $1,800-$2,800 for most homes). Reviewers note staff answer follow-up questions readily and maintain discretion throughout the process. No complaints appear in the review record.

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Last updated 2026-07-22