Business data from Google Business Profile, checked 2026-09-04. Facts from the business's own website were fetched 2026-07-22.
All reviewers report effective pest elimination and credit the owner's entomology background with tackling root causes, not just spraying. Technicians Adriano, Jay, and Jayro consistently earn praise for thoroughness, professionalism, and patience in explaining pest behavior and prevention.
As listed on Google.
As published by the business on its own website; not independently verified.
Seven out of eight reviews praise TotalPest Protectors for arriving within an hour and resolving roaches, hornets, wasps, and bees with professionalism. One caller reported being hung up on and transferred multiple times when trying to ask questions before booking.
Most visits go smoothly: technicians arrive on schedule, work thoroughly, and treat customers with respect. Named staff like Theopolis, Juan, and James earned specific praise for resolving roach and termite problems. However, a minority of customers report serious friction around service follow-up, contract clarity, and unexpected termination charges, with at least one reviewer disputing a $229 fee for a cancellation they claim they never requested.
Austin, Ken, Creon, Matt, and other staff members routinely earn high marks for professionalism, responsiveness, and knowledge. Most jobs move fast, work gets explained clearly, and staff often follow up. One customer was promised metal barrier installation and received chicken wire instead; the company did not respond to cancellation complaints or requests to speak with a supervisor, which stands out sharply against the rest. The company handles rodent removal, wildlife exclusion (raccoon, bat, bee), pest control for cockroaches and ants, and mosquito services. Many reviewers return year after year, suggesting confidence in consistency. Specific names (Austin, Ken, Creon, Matt, Nick, Morris, Jason) appear multiple times, indicating stable staffing and customer assignments.
Last updated 2026-09-04