Jose and Andrew are the reason reviewers stay with Tri-S for decades. Their punctuality, professionalism, and knowledge inspire trust; one customer's lawn went from patchy to a thick green carpet in ten months. Termite inspections and preventive treatments are handled with clear explanations and on-time arrival. The company has been around since 1984 and serves a wide area.
However, scheduling staff drop calls and miss planned treatments by months, leaving customers to chase them down. When unhappy customers requested basic accommodations (a different service day), one staff member named Steve responded with dismissal and rudeness; later interactions with him included false accusations and an abrupt hang-up. Owner Ben has stepped in to apologize, but the pattern of poor communication staff persists and has cost the company loyal customers.
As listed on Google.
Credentials claimed:Licensed, Bonded, and Insured
Operating:Since 1984
As published by the business on its own website; not independently verified.
Most customers praise Bugs or Us for reliability, friendly service, and scheduling flexibility. Several have used them for decades. Two recent one-star reviews cite a weekend scheduling failure and a reckless driving incident, creating friction in an otherwise stable reputation.
Long-serving customers prize Chet's for consistent technicians who show up on time, ask thoughtful questions, and get results that last. Art, Yunior, Frank, Sheldon, John, and Ronnie earned multiple mentions for friendliness and thorough work. The flip side: one customer was blindsided by a multi-year contract, another waited over a week for a commercial quote, and a termite treatment led to roof damage with unresolved warranty claims. Their chemicals leave little smell, they work around young children, and some customers have stayed for over 20 years. Staff turnover appears low. Still, review the contract carefully before signing, and clarify what happens if treatment fails or causes damage.
Manny has built a loyal following with 10-plus-year clients who trust his professionalism, reliability, and willingness to solve problems beyond standard service calls. Most visits run smoothly with on-time arrivals and thorough work on everything from routine pest control to termite tenting. One recent termite case, however, revealed gaps: lengthy delays between contract signing and service start, weak follow-up on a roof leak caused during tenting, and dismissal of liability once damage occurred. The business claims to operate since 1979 across Tampa Bay and serves all major pest categories, with technicians like Darryl and Jaimes earning separate praise for responsiveness and honesty. Pricing appears fair relative to competitors (some customers cite it as better than alternatives like Magnum for tenting), though warranty terms and scheduling availability deserve clarity upfront.
Last updated 2026-07-22