Aptive Pest Control - Tampa
Technicians earn consistent praise for professionalism and attention to detail, with several naming individual staff members like David Padilla and Carlos. But a significant minority complain of being billed for services never rendered, waiting months to cancel accounts despite repeated calls, and facing surprise early termination fees when told upfront no penalty would apply. The gap between field performance and back-office reliability is stark. Many cite long holds or voicemail trees when trying to reach customer service. One reviewer paid for a full year of service but was visited only twice; another was charged $335 for four missed visits across April to August. The company's transition from RIDD to Aptive adds to frustration for some, who felt blindsided by the rebrand. Strong 5-star reviews highlight punctuality and treatment quality; 1-star reviews center on billing and cancellation nightmares.
